A: Please feel free to contact us by instant message or email,we will get back to you within 24 hours.
Q: How to contact the customer service?
A: You can contact us through the contact form on our website or send an email to lexiecheng0215@gmail.com or WhatsApp: +8615897781118
Q: Who is SILUO MOBILE?
A: SILUO MOBILE is specializes in selling high-quality used iPhones.
Q: What kind of mobile phones does SILUO offer?
A: We offer a wide range of used iPhones and Android Phones, including avariety of models and colors and mobile accessories.
Q: What Are the Quality of Your Products?
A: 1.Our phones are genuine, original. 2.Each phone is fully tested and ensure that all functions are in order.
Q: What Is the Battery Condition?
A: Normally the battery performance for used phone product would be above 80% or more depends on model,for newer model would have
better battery performance.
Q: What's your after-sales policy?
A: 1. 180 days after-sales warranty from the date of confirmation of receipt. Warranty only for factory defects. Seller is not
responsible for any Man-made damage.
2.The warranty of the product will be invalid if buyer tear the phone's tamper-evident label or disassemble the phone without any
seller agreement in advance.
3. Please show clear video along with IMEI code to seller if buyer has any problem with the phone.
Q: If I'm not satisfied, can I return it?
A: Unfortunately, we do not accept any returns unless the product has factory faults and defects!
Q: What if my order arrives in damaged?
A: Please contact us immediately and provide photos of the damage so that we can investigate and fix the problem.
Q: Is there any discount for bulk order?
A: Yes, we offer discounts for bulk orders. Please contact us for more information.
Email: lexiecheng0215@gmail.com WhatsApp: +8615897781118
Q: How do I pay for the order?
A: We currently accept payment via PayPal and chovm.com, credit card and bank transfer.
Q: What is SILUO privacy policy?
A: We respect our customers' privacy and do not share any personal information with third parties. Please refer to our Privacy for more details. We use a secure payment gateway and encryption technology to protect your payment information.
Q: How long will I get my mobile phone?
A: Package usually delivers within 7-14 working days. Delivery times may vary depending on your location. We use
UPS/DHL/FedEx/EMS/TNT or drop-shipping agent on your request.
Q: How do I track my order?
A: Once your order is shipped, I will send you the tracking number that you can following the package status on carrier website.
We will also keep an eye on the logistics for you throughout the process.